A Cuenca travel agency on Borrero in the historic centre, registered with the tourism ministry as a dual agency — meaning it both sells outbound travel and operates its own tours.
Their website is presently a holding page while a new one is built, and it says so. The instruction on it is to contact them directly by WhatsApp or Facebook Messenger, which they answer during office hours: Monday to Friday, 09:00–13:00 and 15:00–19:00.